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Frequently asked questions
If you have a question for Ordbogen, please have a quick look here before contacting our support team. Others may have had the same question, in which case your answer will be right here for you.
If you are using Unilogin or WAYF, remember to select this in the login box.
Students don’t have free access to ordbogen.com – your access depends on your school’s subscription.
If you have searched for a word and had no result, please contact our language support team by live chat available in the lower right corner.
You can also send feedback directly from the search page via the feedback button, also in the lower right corner.
All unsuccessful searches are registered automatically for possible future inclusion in the dictionary. We always prioritise adding the the most frequently searched words first so if you want to ensure help for the exact word you were looking for, we recommend that you make use of the live chat or feedback formula mentioned above for an answer right away.
If you have access through your school, you may have the option of offline access, depending on whether the offline option is included in your school’s subscription or not.
A teacher or your school’s administration should be able to tell you if have the option of offline access.
If that is the case, you have the option to access dictionaries offline through the desktop application Ordbogsprogrammet.
You can download Ordbogsprogrammet to your computer here. The application only works on the computer to which it is downloaded, and does not work on mobile devices.
Dictionaries for offline use must be downloaded separately. Ordbogsprogrammet can also be used to look up words in your online dictionaries.
If you have access through your school, you may have the option of offline access, depending on whether the offline option is included in your school’s subscription or not.
A teacher or your school’s administration should be able to tell you if have the option of offline access.
If you have just set up your user account, your first login must be from the website (www.ordbogen.com). Once you have done that, you will be able to log into our apps with your user account.
You must log in with the email address you used to set up your user account. If you have forgotten your password, you can choose a new one here.
Using ordbogen.com requires you to set up a user account with an active subscription.
If your subscription has expired, you can easily resubscribe to reestablish your access.
A new payment card can only be added if your user account has an active subscription.
If renewal has failed, your subscription will automatically be deactivated and you will have to resubscribe.
We no longer offer new subscriptions for individual dictionaries or small package solutions. We have switched to a flatrate model offering only two different packages with a minimum subscription to all of our 70 general-language dictionaries.
Furthermore, we now only offer monthly subscriptions.
An old subscription may have been retained through automatic renewals but if autorenewal fails, the subscription is automatically deactivated in which case it won’t be possible to reactivate it because it has been discontinued.
If you have searched for a word and had no result, please contact our language support team by live chat available in the lower right corner.
You can also send feedback directly from the search page via the feedback button, also in the lower right corner.
All unsuccessful searches are registered automatically for possible future inclusion in the dictionary. We always prioritise adding the most frequently searched words first so if you want to ensure help for the exact word you were looking for, we recommend that you make use of the live chat or feedback formula mentioned above for an answer right away.
As a private customer with a Premium or Pro subscription, you can enable offline access through the desktop application Ordbogsprogrammet.
If you have one of our former subscription types without offline access, you will have to switch to one of the above subscriptions in order to enable offline access.
You can download Ordbogsprogrammet to your computer here. The application only works on the computer to which it is downloaded, and does not work on mobile devices.
Dictionaries for offline use must be downloaded separately. Ordbogsprogrammet can also be used to look up words in your online dictionaries.
If you have access to Ordbogen via a business subscription, your user account may be set up with a username that you must use to log in. We will be able to find it for you right away if you simply send us an email letting us know where you work. Please also indicate your work email address if that is not the one you are writing from.
If you have access to Ordbogen via a business subscription, it may be because your subscription has expired. We will be able to find out for you right away if you contact us by phone or send us an email letting us know where you work.
If you have searched for a word and had no result, please contact our language support team by live chat available in the lower right corner.
You can also send feedback directly from the search page via the feedback button, also in the lower right corner.
All unsuccessful searches are registered automatically for possible future inclusion in the dictionary. We always prioritise adding the the most frequently searched words first so if you want to ensure help for the exact word you were looking for, we recommend that you make use of the live chat or feedback formula mentioned above for an answer right away.
As a user under a business subscription, you may have the option of offline access through the desktop application Ordbogsprogrammet.
You can download Ordbogsprogrammet to your computer here. The application only works on the computer to which it is downloaded, and does not work on mobile devices.
Dictionaries for offline use must be downloaded separately. Ordbogsprogrammet can also be used to look up words in your online dictionaries.
As a user under a business subscription, your option of offline access depends on the subscription of your workplace – offline access is an additional purchase with the subscription.
We will be able to tell you right away if you have the offline option if you contact us by phone or send us an email letting us know where you work.
Do you still have questions?
If the above answers did not resolve your issue, please contact us via live chat or at support@ordbogen.com. Please provide the following information in the email:
- Your Unilogin username if you have access through your school, or
- The name of your school if you have access via WAYF.
- If you receive an error message, please take a screenshot and attach it to the email. Always use the “Print Screen” function and make sure to attach the entire image – we must be able to see the entire web address (URL). Please also inform us of the date and time of the error.
- Please remember to let us know if you encountered the problem on the website, in the mobile app or in the desktop application (Ordbogsprogrammet).
The more information you can provide us with, the faster we will be able to help you.
Do you still have questions?
If the above answers did not resolve your issue, please contact us via live chat or at support@ordbogen.com. Please provide the following information in the email:
- The email address registered with your user account if you are a private customer.
- If you receive an error message, please take a screenshot and attach it to the email. Always use the “Print Screen” function and make sure to attach the entire image – we must be able to see the entire web address (URL). Please also inform us of the date and time of the error.
- Please remember to let us know if you encountered the problem on the website, in the mobile app or in the desktop application (Ordbogsprogrammet).
The more information you can provide us with, the faster we will be able to help you.
Do you still have questions?
If the above answers did not resolve your issue, please contact us via live chat or at support@ordbogen.com. Please provide the following information in the email:
- Your username or whether your company provides access via Open Network.
- If you receive an error message, please take a screenshot and attach it to the email. Always use the “Print Screen” function and make sure to attach the entire image – we must be able to see the entire web address (URL). Please also inform us of the date and time of the error.
- Please remember to let us know if you encountered the problem on the website, in the mobile app or in the desktop application (Ordbogsprogrammet).
As a business customer, you can always contact us by telephone for quick help.
The more information you can provide us with, the faster we will be able to help you.
Contact us by phone
On workdays you can always contact us by telephone for quick help.
The more information you can provide us with, the faster we will be able to help you.
Opening hours Fridays: 08:00-15:30 (UTC+1)
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